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:root{--background:#fbf8f3;--surface:#fff;--surface-muted:#f5eee4;--text:#241b15;--muted:#6b5f54;--quiet:#9a8d7e;--line:#eadfce;--line-strong:#d4bea4;--warning:#a65f28;--warning-wash:#fff5e6;--danger:#b84c44;--danger-wash:#fff0ee;--page-gutter:clamp(16px, 4vw, 48px);--shadow:0 18px 50px #482d191a}*{box-sizing:border-box}html{background:var(--background);min-height:100%;overflow-x:hidden}body{width:100%;min-height:100%;color:var(--text);background:linear-gradient(180deg, #ffffffd1, #fbf8f300 240px), var(--background);margin:0;overflow-x:hidden}button,input,textarea{font:inherit}button{border:0}textarea,input{border:1px solid var(--line);width:100%;color:var(--text);background:#fff;border-radius:8px;outline:none;padding:12px 14px}textarea{resize:vertical;min-height:96px}textarea:focus,input:focus{border-color:var(--tenant-accent,#8f5b33);box-shadow:0 0 0 3px var(--tenant-wash,#faf6ef)}.portal-shell{width:min(1180px, calc(100% - (var(--page-gutter) * 2)));margin:0 auto;padding:clamp(18px,3vw,32px) 0 clamp(36px,5vw,56px)}.portal-header{justify-content:space-between;align-items:center;gap:20px;padding:18px 0 26px;display:flex}.brand-lockup{align-items:center;gap:14px;min-width:0;display:flex}.brand-mark{color:#fff;background:var(--tenant-accent,#8f5b33);letter-spacing:0;border-radius:8px;flex:0 0 46px;place-items:center;width:46px;height:46px;font-weight:800;display:grid;box-shadow:0 10px 30px #653e2033}.eyebrow{color:var(--tenant-accent-strong,#4a2f1d);letter-spacing:.04em;text-transform:uppercase;margin:0 0 5px;font-size:.78rem;font-weight:800}.portal-header h1,.home-panel h1{letter-spacing:0;margin:0;font-size:clamp(1.7rem,3vw,2.65rem);line-height:1.04}.reporter-chip{border:1px solid var(--line);background:#ffffffc2;border-radius:8px;justify-items:end;gap:2px;min-width:180px;padding:10px 12px;display:grid}.reporter-chip span{text-overflow:ellipsis;white-space:nowrap;max-width:220px;font-weight:750;overflow:hidden}.reporter-chip 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var(--line);margin-top:20px;padding-top:18px}.screen-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.screen-option{justify-content:space-between;align-items:center;gap:10px;min-height:48px;padding:12px;display:flex}.field{gap:7px;display:grid}.field-row{grid-template-columns:repeat(2,minmax(0,1fr));margin-top:12px}.voice-panel{border:1px solid color-mix(in srgb, var(--tenant-accent,#8f5b33), white 68%);background:linear-gradient(180deg, var(--tenant-wash,#faf6ef), #fff);border-radius:8px;gap:12px;margin-bottom:14px;padding:14px;display:grid}.voice-panel.is-recording{border-color:var(--tenant-accent,#8f5b33)}.voice-copy{grid-template-columns:42px minmax(0,1fr);align-items:start;gap:12px;display:grid}.voice-icon{color:#fff;background:var(--tenant-accent,#8f5b33);border-radius:8px;place-items:center;width:42px;height:42px;display:grid}.voice-copy div:last-child{gap:4px;display:grid}.voice-copy strong{color:var(--text);line-height:1.3}.voice-copy 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strong{color:var(--tenant-accent-strong,#4a2f1d);font-size:.94rem;line-height:1.35}.voice-transcript{border:1px solid color-mix(in srgb, var(--tenant-accent,#8f5b33), white 66%);background:#ffffffc7;border-radius:8px;gap:6px;padding:10px;display:grid}.voice-transcript span{color:var(--muted);text-transform:uppercase;font-size:.75rem;font-weight:850}.voice-transcript p{color:var(--text);overflow-wrap:anywhere;margin:0;font-weight:650;line-height:1.45}.voice-error{color:var(--danger);background:var(--danger-wash)}.is-spinning{animation:.85s linear infinite spin}.contact-fields{grid-template-columns:repeat(3,minmax(0,1fr));margin-top:12px}.field-label{color:var(--text);font-size:.9rem;font-weight:780}.field-hint{color:var(--muted);font-size:.84rem;line-height:1.45}.required-hint{color:var(--warning);margin:10px 0 0;font-weight:700}.custom-place-field{margin-top:14px}.upload-box{border:1px dashed 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var(--line);justify-content:space-between;gap:12px;margin-top:20px;padding-top:16px;display:flex}.primary-button,.secondary-button,.primary-link,.secondary-link{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:42px;padding:0 15px;font-weight:800;text-decoration:none;display:inline-flex}.primary-button,.primary-link{color:#fff;background:var(--tenant-accent,#8f5b33)}.secondary-button{border:1px solid var(--line);color:var(--muted);background:var(--surface)}.secondary-link{border:1px solid var(--line);color:var(--tenant-accent-strong,#4a2f1d);background:#ffffffc7}.primary-button:disabled,.secondary-button:disabled{opacity:.45;cursor:not-allowed}.compact-button{min-height:34px;padding:0 11px;font-size:.84rem}.identity-warning{color:var(--danger);background:var(--danger-wash);border:1px solid #efbab4;border-radius:8px;gap:6px;margin-top:14px;padding:12px;display:grid}.identity-warning strong{color:var(--danger)}.identity-warning p{color:#8d4943;margin:0;line-height:1.45}.report-summary{gap:14px;padding:16px;display:grid;position:sticky;top:18px}.summary-title{margin:0;font-weight:850}.summary-row{border-bottom:1px solid var(--line);gap:4px;padding-bottom:12px;display:grid}.summary-row span{color:var(--muted);font-size:.82rem}.summary-row strong{line-height:1.35}.summary-note{border:1px solid color-mix(in srgb, var(--tenant-accent,#8f5b33), white 70%);color:var(--tenant-accent-strong,#4a2f1d);background:var(--tenant-wash,#faf6ef);border-radius:8px;padding:12px;line-height:1.45}.success-panel,.error-panel{border-radius:8px;gap:10px;margin-top:16px;padding:12px;line-height:1.45;display:flex}.success-panel{border:1px solid color-mix(in srgb, var(--tenant-accent,#8f5b33), white 62%);color:var(--tenant-accent-strong,#4a2f1d);background:var(--tenant-wash,#faf6ef)}.success-panel div{gap:2px;display:grid}.success-panel span{color:var(--muted);font-size:.9rem}.error-panel{color:var(--danger);background:var(--danger-wash);border:1px solid #efbab4}.status-shell{place-items:center;min-height:100vh;display:grid}.status-panel{border:1px solid var(--line);width:min(620px,100%);box-shadow:var(--shadow);text-align:center;background:#fffffff5;border-radius:8px;gap:16px;padding:clamp(24px,5vw,42px);display:grid}.status-panel.is-success-only{align-content:center;min-height:min(460px,100vh - 80px)}.status-icon{color:#fff;background:var(--tenant-accent,#8f5b33);border-radius:50%;place-items:center;width:58px;height:58px;margin:0 auto;display:grid;box-shadow:0 14px 32px #653e202e}.status-panel h1{letter-spacing:0;max-width:520px;margin:0 auto;font-size:clamp(1.55rem,4vw,2.35rem);line-height:1.08}.status-panel p{max-width:520px;color:var(--muted);margin:0 auto;font-size:1rem;line-height:1.6}.clarification-panel{text-align:left}.clarification-panel .status-icon,.clarification-panel h1,.clarification-panel 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16px;display:flex}.account-strip svg{color:var(--tenant-accent,#8f5b33);flex:none}.account-strip div{gap:3px;display:grid}.account-strip span{color:var(--muted);line-height:1.45}.report-list{gap:14px;display:grid}.user-report-card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fffffff0;border-radius:8px;gap:14px;padding:clamp(15px,2.4vw,20px);display:grid}.report-card-header{justify-content:space-between;align-items:flex-start;gap:14px;display:flex}.report-id{color:var(--tenant-accent-strong,#4a2f1d);letter-spacing:.04em;margin-bottom:6px;font-size:.78rem;font-weight:850;display:inline-flex}.user-report-card h3,.uploads-panel h4,.timeline-panel h4{letter-spacing:0;margin:0}.user-report-card h3{font-size:clamp(1.1rem,2vw,1.35rem);line-height:1.25}.status-badge{min-height:30px;color:var(--text);background:var(--surface-muted);white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;gap:6px;padding:0 10px;font-size:.82rem;font-weight:840;display:inline-flex}.status-badge.is-needs-answer{color:#7a3d15;background:#fff1da}.status-badge.is-working{color:var(--tenant-accent-strong,#4a2f1d);background:var(--tenant-wash,#faf6ef)}.status-badge.is-staging-ready{color:#725012;background:#fff6d8}.status-badge.is-production-ready,.status-badge.is-ready,.status-badge.is-closed{color:#2f6b45;background:#edf9f0}.report-meta{color:var(--muted);flex-wrap:wrap;gap:8px;font-size:.88rem;display:flex}.report-meta span{border:1px solid var(--line);background:#fff;border-radius:999px;align-items:center;min-height:26px;padding:0 9px;display:inline-flex}.report-latest{border-left:3px solid var(--tenant-accent,#8f5b33);gap:4px;padding-left:12px;display:grid}.report-latest span{color:var(--muted);line-height:1.5}.test-target-panel{border-left:3px solid var(--tenant-accent,#8f5b33);background:linear-gradient(90deg, var(--tenant-wash,#faf6ef), #fff0);gap:12px;padding:14px 0 14px 12px;display:grid}.test-target-header{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.test-target-header span{color:var(--tenant-accent-strong,#4a2f1d);letter-spacing:0;margin-bottom:4px;font-size:.78rem;font-weight:850;display:inline-flex}.test-target-panel h4{letter-spacing:0;margin:0;font-size:1rem}.test-target-link{border:1px solid var(--tenant-accent,#8f5b33);min-height:36px;color:var(--tenant-accent-strong,#4a2f1d);white-space:nowrap;background:#fff;border-radius:999px;flex:none;justify-content:center;align-items:center;gap:7px;padding:0 12px;font-size:.88rem;font-weight:850;text-decoration:none;display:inline-flex}.test-target-link:hover{background:var(--tenant-wash,#faf6ef)}.test-target-notes{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.test-target-notes div{grid-template-columns:auto minmax(0,1fr);align-content:start;gap:3px 8px;display:grid}.test-target-notes svg{color:var(--tenant-accent,#8f5b33);grid-row:1/span 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